Butser Ancient Farm Privacy Policy

Data Protection and Privacy Policy Butser Ancient Farm

This policy explains when and why Butser Education CIC t/a Butser Ancient Farm (“Butser” or “we” or “us”) collect personal information about members, visitors to Butser and visitors to our Website, how we use it and how we keep it secure and your rights in relation to it. Butser Ancient Farm may collect, use and store your personal data, as described in this Data Protection and Privacy Policy and as described when we collect data from you.

Butser Ancient Farm reserves the right to amend this Policy from time to time without prior notice. You are advised to check our website (www.butserancientfarm.co.uk) regularly for any amendments (but amendments will not be made retrospectively).

Butser Ancient Farm will always comply with the General Data Protection Regulations (GDPR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk ). For the purposes of the GDPR, Butser Ancient Farm will be the “controller” of all personal data we hold about you.

1. Who are we?

Butser Ancient Farm

Butser Education CIC

Chalton Lane

Waterlooville

Hampshire

PO8 OBG

admin@butserancientfarm.co.uk 023 9259 8838.

2. What information we collect and why.

Personal information we collect may include:

 your name and title

 gender (where you choose to provide this);

 date of birth;

 postal address, email address and phone number;

 family and spouse/partner details, relationships to other donors and/or members and patrons;

 current interests and activities;

 ticket purchase and event registration/attendance;

 payment card data;

 online retail purchases;

 contact preferences;

 information on any donation that you make to Butser Ancient Farm including Direct Debit and bank account information where applicable;

 details of correspondence sent to you, or received from you;

 donor status and wealth assessment information;

 employment information and professional activities;

 where relevant, selected media coverage;

 any other information provided by yourself at the request of Butser Ancient Farm.

Butser Ancient Farm processes personal data for the purposes of providing the service that you have signed up for. We confirm that any personal information which you provide to us and any user information, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner’s Office.

3. How we collect your information

We may collect your information in several different ways:

Most of the information we hold is provided directly by you. For example, you may give us your information in order to purchase a ticket or to sign up for one of our events, request our newsletter, make a donation, or purchase something from our shop. We will also collect your information if you email, phone or write to us.

You may also have provided us with your information if you are a volunteer, employee, friend, patron or any other type of supporter or member.

Depending on your privacy settings, we may also collect information about you from your interaction on one of the Social Media platforms we use; for example if you post on our Facebook or Twitter pages or visit our YouTube channel.

When you access our website Butser Ancient Farm will collect the following kinds of information from visitors:

 Your personal details through registration and site usage information, using “cookies” and page tagging techniques. Cookies enable our system to recognise your computer and allow us to see how you use the website.

 When you register on the website, or any external online system we use, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, membership forms, fundraising responses, telephone number, product selections, credit card or other payment information and a password.

 We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types such as.”co.uk” and “.com”), your browser type, the country you accessed the site from, the pages of our website that were viewed during your visit and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

On some occasions we may also collect publicly available information about you. You can read more about this in section 5 below.

4. How we use your personal information

Butser Ancient Farm is the sole owner of the information collected on both of our websites www.butserancientfarm.co.uk and www.butserplus.com

Butser Ancient Farm uses your personal information in the following ways:

 To administer and fulfil your ticket order, online purchases or donations;

 To maintain an accurate record of your relationship with us and manage your contact preferences;

 To administer, operate and improve our events, workshops, fundraising activities; and

 Where you have agreed, to send you information about Butser Ancient Farm

 Statistical purposes to improve the website and its services to you;

 Servicing website content;

 Administering the website.

 Administration of membership(s);

 In-house research and statistical analysis;

 Communication about membership, fundraising and other activities;

Processing personal data for the above purposes may entail sharing the information with employees, contractors, agents and professional advisors of Butser Ancient Farm and other carefully selected organisations.

If you have agreed to receive our newsletter, we will send you regular updates that will include information about Butser’s work, as well as our events, special offers and fundraising activities. If you attend a specific event we may contact you afterwards to obtain your feedback.

There are some membership and donation communications that we are required to send regardless of your contact preferences. These are essential communications, deemed necessary to fulfil our contractual obligations to you. These may include Direct Debit confirmations and advanced notices, thank you letters, renewal of membership cards and renewal reminders and querying returned mail or bounced Direct Debit payments with you.

You also may decide to send us personally identifying information, for example, in an electronic mail message containing a question or comment. We use personally identifying information from email primarily to respond to your requests. We may forward your email to other employees who are better able to answer your questions. We may also use your email to contact you in the future about our organisation or to contact you when necessary. Emails and telephone calls will be used for the purposes outlined at the time of collection or registration in accordance with the preferences you express.

5. Supporter profiles and targeting communications

Sometimes we may combine your personal information with information available from other publicly available sources.

We do this for a number of reasons; for example so that we can send better communications more likely to interest you - or to provide an improved experience for our supporters and visitors. It also helps us to build a better long term relationship with all of the people who support us currently - or

who may do so in the future. Importantly, it enables us to raise more funds, more quickly and so support the wide and varied work that takes place at Butser Ancient Farm.

We may analyse geographic, demographic and other information relating to you and we may use additional information from third party sources when it is available. Such information is only compiled using publicly available information about you. Some examples of the resources we might use include:



Royal Mail National Change of Address database (NCOA);

 Google maps

 BT Operator Services Information System (OSIS);

 WealthEngine, a wealth intelligence database;

 Reviewing employment information that you have made publicly available via social media;

 Newspaper articles, publications and company websites;

 Companies House, Bordex and other company information databases;

 Charity Commission

Occasionally we may use aggregated, depersonalised information to carry out other research and analysis. Examples may include looking at which geographic areas our visitors travel from, or which age groups visit us. Individuals cannot be identified using this data.

6. How we protect your personal data

Butser Ancient Farm has implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction. Please note, however, that where you are transmitting information to Butser over the internet this can never be guaranteed to be 100% secure.

For any payments which Butser Ancient Farm takes from you online we will use a recognised online secure payment system. Butser will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

7. Who else has access to the information you provide us?

Butser Ancient Farm will never sell your personal data. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where required to do so by law.

In some circumstances, disclosures of personal information to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. Before any such disclosure takes place, the police are required to demonstrate that the personal information concerned is necessary for them to carry out a proper investigation. Each police request received by Butser Ancient Farm is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and carried out in accordance with relevant guidance issued by the Information Commissioner's Office.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Butser Ancient Farm. References to "our Website" or "the Website" are to butserancientfarm.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Butser Ancient Farm
Chalton Lane, Waterlooville, Hampshire
PO8 0BG

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.